This policy explains what personal information we collect when you use our websites, contact us, ask for a quote or have roofing work done, how we use it, and the choices you have. If you have a question, email asapflatroofing@icloud.com or call 07348 276884.
1.Who we are
ASAP Flat Roofing Specialist (we, us) is the controller of your personal information under the UK GDPR and the Data Protection Act 2018. We are a flat roofing business based in Sydenham, London SE26 4BS.
- Phone: 07348 276884
- Email: asapflatroofing@icloud.com
- Address: Sydenham, London SE26 4BS
2.What we collect and why
Quote and enquiry form. Your name, phone number, email (optional), postcode, whether you need a repair, a replacement or are not sure, a description of what is happening with the roof (optional) and your best time to call (optional). We use this to contact you, assess your roof and prepare a quote. Our legal basis is taking steps at your request before a contract, and our legitimate interest in responding to enquiries.
Calls, texts, emails and WhatsApp. Your phone number, the details you tell us and the time of contact. We use this in the same way, and on the same basis, as the enquiry form.
Quotes, jobs and guarantees. Your name, property address, contact details, photos of the roof and property, quote and invoice details, your acceptance, site notes such as access, key safe, parking and pets, guarantee certificate details, and any correspondence or complaint. We use this to do the work, invoice you and honour your guarantee. Our legal bases are contract, legal obligation (tax, accounting and health and safety records) and our legitimate interest in keeping records and dealing with claims.
Invoices and payments. We do not take payments through this website. When you pay an invoice, we keep a record of your name, the invoice, the amount and the payment for our accounts. Our legal bases are contract and legal obligation.
Reviews. If you leave a public Google review, your name and review are already public. We may show the review on our websites under the name you used on Google, without your address. Our legal basis is our legitimate interest in showing real customer feedback. You can ask us to remove it.
Photos of our work. Before and after photos may show your roof. We do not show your name, full address or any image of you without asking first.
Website and device data. Your IP address, browser and device type, the pages you visit, how you reached us (for example, which advert) and your approximate location. This comes from cookies and similar technologies, explained in section 7. We rely on your consent for non-essential cookies and on our legitimate interest for the security and hosting logs we need to run the sites.
Please do not send us bank or card details by email or message, and please do not include sensitive information, such as health details, in the form.
3.How we use your information
We use your details to respond to your enquiry, assess your roof, quote, carry out the work, take payment, keep records, comply with the law, handle complaints, prevent fraud and misuse, and measure whether our adverts and website are working.
We do not sell your personal information. We do not add you to a mailing list, and we do not send marketing emails or texts unless you ask us to or agree. If that changes, we will ask you first.
5.Transfers outside the UK
Some of these companies, such as Vercel, Google and Apple, handle data outside the UK, including in the United States. Where that happens, we make sure a safeguard is in place, such as UK adequacy regulations (including the UK-US data bridge for certified companies) or approved contract terms (the ICO’s International Data Transfer Agreement or the UK Addendum).
6.How long we keep it
- Enquiries that do not become a job: 12 months, then we delete them.
- Customer and job records, quotes and invoices: at least 6 years after the job ends, for tax records and the time limit for contract claims.
- Guarantee records: for the length of the guarantee, up to 25 years from completion, so we can honour it. We then delete them.
- Complaints: 6 years after they are resolved.
- Website and advert measurement data: as set by the provider, usually up to 14 months.
When we no longer need information, we delete or anonymise it.
8.Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information, where we have no good reason to keep it
- ask us to restrict how we use it
- ask for your information in a portable format, where it applies
- object to us using it for our legitimate interests
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email asapflatroofing@icloud.com. We normally reply within one month and do not charge. We may need to check who you are first.
If you are unhappy with how we handle your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
9.Keeping your information safe
We limit who can see your information, use secure hosted systems and protect our devices and accounts. No system is completely secure, so tell us straight away if you have a concern. If there is a breach that puts your rights at risk, we will tell you and the ICO as the law requires.
10.Children
Our services are for property owners and occupiers aged 18 and over. We do not knowingly collect information about children.
11.Links to other sites
Our websites link to or embed services such as Google Maps. They have their own privacy policies, and we are not responsible for how they use your information.
12.Changes to this policy
We may update this policy. The latest version is always on this page, with the date at the top, and we will make any important change clear.
13.Contact us
ASAP Flat Roofing Specialist, Sydenham, London SE26 4BS. Phone 07348 276884. Email asapflatroofing@icloud.com.